FAQ
What areas do you deliver to?
We deliver to locations in the Peel, Geographe, Blackwood and Capes regions.
Get in touch with our team today to find out more about our regular delivery schedules and routes for Bunbury, Eaton,
Australind, Treendale, Gelorup, Dalyelup, Dardanup as well as routes in Busselton, Yalyalup, Broadwater, Vasse, and Geographe.
You may also see our trucks all over the southwest in townsites of, Harvey, Collie, Donnybrook, Dunsborogh, Margarer River, Boyup Brook, Bridgetown and Manjimup
How do I place an order?
Give our team a call or text to place an order or order through our website.
Are there any lock-in contracts?
No, there are no lock in contracts. You can cancel your delivery at any time.
What do I do on delivery day?
Simply leave your empties bottles outside your house and our drivers will swap the empty bottles for full bottles.
Where does the water come from?
Our natural spring water is sourced from the pristine springs of the Darling Ranges, where it is naturally filtered through layers of rock and sand as it gently travels underground, before being drawn from protected aquifers. This area is just north of Perth.
Is the water tested?
Yes, the water is tested. Spring water initially passes through a highly advanced 3 stage micro filtration stages (to 0.2 micron absolute level), then through a ultraviolet sterilizing unit, and then spring water is treated using a hi-tech electrolytic process, prior to bottling to ensure the absence of any harmful micro-organisms or bacteria.
The water is then bottled and transported to Living Springs.
How are the bottles cleaned?
Initially the bottles are screened at our warehouse for damage, solids and bottle defects before continuing to the bottling plant where they are inspected, if the bottles meet the standard they then are washed twice, then sanitized, rinsed twice before the final rinse and then filled and capped.
What happens if I go on holiday or don’t need a delivery?
Just call or text the team to let us know and we will skip your delivery until you are home for your holiday.
Do you charge a delivery fee?
No, delivery is included in the bottle price.
How do I know when to expect a delivery?
Depending on your area and if you require a delivery on a regular basis you will be allocated to delivery run on a specific day, either fortnightly or monthly. If you are a customer who orders water on a as needed basis simply get in touch with our team when you order and we should be able to let you know when to expect delivery.
Delivery runs may be affected by Public holidays – you should receive contact from the team via SMS to let you know an alternative date or to remind you to leave your bottles out.
What if I run out of water?
Give our team a call and we will try our best to get water to you as soon as possible.
When should I order more water?
Depending on how much water you go through it is usually best to order more water when you put your last bottle on the dispenser.
Payment options?
You can pay via cash on delivery, direct debit, bank transfer, through our website in your customer portal or over the phone with our office team. Talk to our team when you set you account us about different payment options to suit you.
Why rent a cooler?
Cooler rentals are a convenient option for most businesses or households, who would like peace of mind should any trouble occur with the cooler, we will swap out the cooler as soon as possible and provide a new unit.
What do I do if my water cooler isn’t working?
Call our team as soon as you notice something is not right and we will troubleshoot with you to see if we can solve the problem as quickly and easily as possible.